If you have equipment in need of repair, please click on the button to the left, complete the form that opens, and ship it to the address included on the form.
Repair Service
Sage Services Group is in a class by itself when it comes to service. We have created a “factory environment” to fully repair and service your equipment. Our technicians have an extensive background and continued training to stay current with today’s ever changing healthcare environment. Our repair center houses state of the art test equipment and patient simulators that are calibrated regularly to ensure accurate outcomes.
Repair Process
When equipment arrives at our repair center, it is checked in and tagged for evaluation. The equipment then goes through a rigorous inspection to check safety, performance, and integrity. Once the extent of the repairs is known, and cost for service is estimated, we communicate with you firsthand about our findings. Together we can make the right repair decisions, get it approved, and keep the work moving. This allows for a quick turnaround time so our customers can avoid rescheduling or canceling procedures. All repair work is thoroughly checked for accuracy throughout the entire process. Once the unit is repaired, the entire repair sequence is reviewed in final inspection. Quality assurance and patient safety are our top priorities. Start to finish, the repair process is usually completed in 24 to 72 hours. We feel our professional expertise and pain staking attention to detail is the only way to correctly service your equipment.
Repair/Exchange Service
For expedited service, customers may take advantage of our Repair/Exchange program for next business day delivery of fully refurbished equipment. At a fraction of the cost for replacement, we will exchange your original equipment with a warranted substitute to keep you up and running. Our refurbished equipment is completely disassembled and inspected, with parts replaced as needed. As expected, our comprehensive warranty applies to the units you receive.
Refurbished Equipment
Sage Certified Refurbished Equipment is a price competitive and trusted alternative when buying new equipment is not an option. The equipment is inspected and refurbished to meet industry standards. As expected, the equipment is backed by the same full warranty we offer on any equipment that leaves our doors. In-stock inventory can usually ship within 24 hours of ordering, and financing options are available to increase budget flexibility.